Lyons Roofing

Roof Replacement and Repair Contractor Louisville, KY and Indiana

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Louisville: (502) 689-0338
Indiana: (812) 294-3595

Reliable Roofing Contractors and Long Lasting Relationships

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For commercial roofing, Louisville area businesses recognize the value of a trusted partner. Forming a long-standing relationship with a reliable roofing contractor can help your companies bottom line, keeping roof maintenance and repair costs predictable.

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Roofing Systems

No roofing contractor expects commercial property owners to have complete knowledge of roofing systems. Commercial roofing systems could include single-ply, built-up, APP/SBS or any number of other roofing types. When you build a long-lasting relationship with a trustworthy and reliable roofing contractor, the contractor comes to know your roof better than anyone else. Familiarity with your building’s roofing system saves crew time and money.

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Lyons Roofing has extensive experience with all types of roofing, including energy-efficient modern methods like reflective single-ply systems. Lyons Roofing also knows how to get the longest possible service from existing roof materials, such as built-up roofing or modified bitumen.

When you hire a roofing contractor for season after season, your roof’s gradual wear becomes easier to monitor. You can work with your roofer to plan for future replacement without feeling a financial or time constraint.

New Roof

The best new commercial roofing products commercial property owners can get are those installed and maintained by the same company. The crew and superintendent installing the new roof will record important details about the roof deck, insulation and flashing. When the same company sends a maintenance crew out, those records will speed up any maintenance and repair work.

A new roof is a major capital investment. You should not consider giving the job to an untrusted, untested roofing contractor. By forging a long-standing relationship with a roofing contractor, you have the reassurance that the new roof will be done properly.

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Louisville area businesses can enjoy building a long-lasting partnership—ensuring the roofing warranty stays in force. If you cannot document regular maintenance, annual inspections and proper upkeep, the manufacturer may not honor a warranty claim. By using one roofer you can protect your investment for years to come.

From any aspect—maintenance, repair records, warranty preservation, or new roof—you are better off building a long-lasting relationship with your local roofing company than switching from contractor to contractor.

To begin building that long lasting relationship between your business and Lyons Roofing, contact our offices today.

Customer Service

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What is customer service to a company and what is it to a customer? This are questions that can make or break a roofing company. So what is world class customer service, We as Lyons Roofing use the term so what can you expect with it and how can other companies give it to you as a consumer?

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A Company’s Stance on World Class Customer Service

Yes, I know it sounds cliche. So why does Lyons Roofing say it, why does any company say it? For a company to provide the best in service they must adapt to multiple customer profiles and each profile has a different tolerance level information needs and expectations of a company. For a company to give the best in customer service they need to arm their representative with the content and education to better prepare them for the varying customer profiles.

The best service fulfills the promise of a companies advertising and is unique to each company. Additionally, interactions should be extremely consistent, answer all of a customers questions to your utmost ability and make sure the customer knows and your company shows them how valuable their time is.

One other thing, as a sales rep, if you don’t know the answer don’t lie, it all comes out in the end!

A Customers Stance on World Class Customer Service

So what kind of service does a customer want, what does a customer deserve? You would think all of the above mentioned items are all that a customer expects, consistency, honesty, knowledgeable etc. but is that it? No, but what else is there you ask?

Disclaimer: these are my opinions, please correct me if I am wrong and i gladly accept feedback, if i have missed something!

A customer wants to feel valued, they want to feel like they are your one and only customer and that nobody else should come before them. I couldn’t agree more with them either (You know the “golden rule“). Yes, it is hard to keep a bunch of different people happy all at once but man is it important.

So what else does a customer want? Options (you heard me) but i will say it again and louder this time OPTIONS!! So what do I mean by that? I mean give them affordable options with your products, if the area you do your most work doesn’t have the means to go to the top of the line or even the middle with a certain shingle then prepare and show a customer something they can afford. The other main option people need to have is payment options, not everyone can afford a new roof. I mean if you look at the state of the economy, 62% of americans have less than $1,000 in their savings account. Can that buy you a new roof? Heck no! So, a customer needs options, financing, credit cards, cash whatever(I don’t think i would accept bitcoin, but i have been wrong before). Help us your customers (yes, i was a customer once) help themselves.

Moral of the Story

The moral of this story, help a customer protect their greatest investment. But also help a customer feel like they are number one, they are the only one in your eyes, be honest, on time, professional and most of all give them what they want, don’t fight over something silly, it only makes you as a company look worse.

Roofing Contractor or DIY?

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Roofing can be a risky and tedious task. No matter what your roof looks like from the ground , it’s probably steeper than you think! there’s no railing, and it can be pretty high off the ground! So when something goes wrong, whether you’ve got a leak, a few shingles blew off in the last storm, or your roof needs serious repairs, it’s hard to know if you should buckle up and do it yourself, or call a professional.

Here’s a few pros and cons to DIY vs hiring a professional contractor.

Do It Yourself:

  • Pros – If it’s a simple repair, like applying some sealant over a small roof leak or replacing a shingle or two, fixing it yourself might be a good alternative to hiring a contractor. If you built your own home or recently replaced your roof, you might already have leftover shingles, so you save on product costs, and you’ll also save the cost of hiring a contractor.
  • Cons – No matter what job you’re doing, walking around on the roof can be dangerous. Roofing contractors spend almost every day up on the roof, so they know how to safely navigate the dangers, and have a high level of experience with every sort of issue. Additionally, if you aren’t exactly sure what to do, you risk making a small problem a lot bigger. What was just a small leak before could become a major structural issue if it’s not properly addressed.

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Hiring a professional roofing contractor:

  • Pros – Number one: you don’t have to get up on the roof. That saves a lot, just in peace of mind! Also, when you hire a professional contractor, you know the job is more than likely going to be done right, and done fast. A roofing contractor is also able to tell you if there are any other issues going on with your roof that you may need to know about. Many professionals offer a quote or consultation so you know exactly what’s happening with your roof, why it needs to be fixed, and how much it will cost. If you have a professional repair your roof, you’ll know the problem was taken care of properly and permanently. BONUS:If you’re replacing your entire roof, hiring a professional usually means there is a manufacturers warranty available if installed by a certified professional. This can save you a lot of headaches in the future.
  • Cons – If it’s a simple task, it might cost more to have a professional do it than to just fix it yourself. The added cost won’t always outweigh the benefits. There’s also the hassle of making sure you can get a professional out to your home when it’s convenient for you, both when they do the inspection, and later when they come back to finish the repairs. Finally, if you have a repair you need done right away, you might have to wait to get a trusted professional to do it. Depending on the time of the year, some roofers may be booked for weeks.

In the end, you have to decide if you know what you’re doing, if it’s safe, and if you’ll actually save money. If you have an issue with your roof, just give Lyons Roofing Company a call at 812-294-3595 or schedule your free no obligation quote online today.

Roof Replacement or Coating?

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Do you need to replace the roof on your building or business, does the cost of a full roof replacement make you feel uneasy? Can your budget handle an expense that large this year? These are all questions that a qualified roofing contractor can help you answer. Its very possible, a silicone roof coating could be a good alternative to roof replacement.

One of the many reasons business owners often choose a silicone coating is the fact that it accomplishes many, if not all, of the same goals of a roof replacement, but can do it at a fraction of the cost.

  Full Roof Replacement Can Be Expensive – Silicone Coating May Not Be

     A full roof replacement could cost you hundreds of thousands of dollars. Most business owners don’t want to spend that amount of money on their roof. For those companies that don’t want to spend this unexpected money, a good alternative to a full roof replacement may be a silicone coating that is inexpensive, yet still provides the same benefit.

Roof Repairs Don’t Work as Roof Replacement

     It is way to common for a building owner to try and substitute roof replacement with repairs. This is an extremely poor alternative and it never fixes the problem. Yes, making repairs is less expensive, but it only delays the inevitable for a short time. In contrast, installing a silicone roof coating can take your current roof that is failing and turn it into one of the highest performing roofs available and extend the life of the roof up to twenty years!

Who needs a full roof replacement when that kind of alternative is available?

Conclusion

Silicone roof coatings are an inexpensive alternative, they can more than likely be installed without disrupting your operations, they extend the life of your current roofing system, and they largely eliminate the need for repairs on your roof. One of the only true alternatives to a full roof replacement, silicone roof coatings are finally growing their presence in the market to gain the attention of building owners everywhere.