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Lyons Roofing

Roof Replacement and Repair Contractor Louisville, KY and Indiana

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Roof Question: Roof Pitch

July 1, 2016 by Kyle Lyons Leave a Comment

We at Lyons Roofing Company hope this roof question and answer will help you gain the knowledge you need to make the right decision when it comes to your roof replacement or repair.

Roof Question:

Everything being the same, shingle brand, vents and climate- which roof will last the longest: one with a steep pitch or one with a shallow pitch? 

steep roof

You would think common sense would prevail in this situation, you think hey a steep hillside erodes faster than a low slope, so you would think that roof shingles would wear out more quickly on a steeply sloped roof.

Really its not that cut and dry, it is difficult to say with so many other factors leading to the failure of a roof system. On one hand you could say, a steep roof is less likely to collect leaves and debris that hold moisture against the shingles and invite the growth of moss and algae.

On the other hand, that same roof in a wide-open un-shaded area facing due south will take the full brunt of the sun, which is hard on any roof, regardless of the amount of ventilation.

So, what is the answer to which roof will last the longest?

There is no answer! Wait, then how is this a good question to ask? Nobody said it was, just a common question! You know the old saying, the only dumb question is one that isn’t asked.

As a homeowner, you have to look at a few other factors other than pitch that will have a greater impact on asphalt roof longevity.

Major Impacts on roof longevity

  • Poor installation

poor patch work

  • The side facing your worst weather typically takes a bigger beating than your leeward side.
  • Proper roof and attic ventilation.
  • Leaves, branches and other debris left on your roof for long periods of time.
  • Storms (Hail, Wind, Etc.)hail damaged roof
  • If you have, any roofing question related to the topic above please feel free to email or call Lyons Roofing Company and we will be more than happy to answer the question quickly.

Filed Under: Blog, Roofing Tagged With: roof question, roof repair, roof replacement, roofing contractor, roofing systems, shingles

Roofing Question: Spot a Failing Roof

June 28, 2016 by Kyle Lyons Leave a Comment

Over the next few days and weeks, Lyons Roofing will be helping answer the most common roofing questions we hear about from our local customers. We at Lyons Roofing Company hope these questions and answers will help you gain the knowledge you need in order to make the right decisions when it comes to your roof replacement or repair. If you have a roofing question, please submit it in the comment section below.

Roofing Question:

How do you know when your asphalt shingle roof needs replacement? Is it a normal wait until you see a bunch of different leaks or after a major storm?

The later part of the question is pretty cut and dry. If there is a major storm, then you should definitely call your local roofing contractor or insurance company to have a storm damage inspection done. This will help you figure out if you are in need of a new roof.

Hail damaged shingles

hail damaged shingles

Now for the first part of the question, there are several clues, with the biggest indicator being age. If your roof is 17-20 years old, there is a good chance it’s due for replacement. Granted, younger roofs can easily fail too, it is always a good idea to inspect your roof at least once a year.

I suggest having a local contractor inspect your roof. If you would, rather it is a DIY project then use binoculars are easier and a lot safer, and you can spot most problems from the ground.

What to look for

 Shingles that are lifting up, cracked or missing, curling edges, or smooth dark areas, which can indicate that the protective granules have worn off. Another sign could be an excessive amount of granules at the base of your downspouts. This is common when your roof is first installed and again when it is nearing the end of its life.

Additionally, go into the attic on a sunny day, with the lights off, check the underside of the chimney and the stack vent. If you see little pinhole spots of light, the flashing will need to be addressed—another indication that your roofing may need to be addressed.

While you are in the attic, scan the underside of the roof sheathing for any new signs of water staining since the last inspection, as well as any soft or moist spots, which tend to show up after a heavy rain. If these problems are widespread, it is a sure sign that you need to call your local roofing contractor.

Attic water damage 

attic roof damage

If you have, any roofing question related to the topic above please feel free to email or call Lyons Roofing Company and we will be more than happy to answer the question quickly.

Filed Under: Blog, Roofing Tagged With: Kentucky Roofs, Louisville, lyons roofing, roof mainenance, roof repair, roof replacement, roofing contractor, shingles

Roof Cleaning

June 18, 2016 by Kyle Lyons Leave a Comment

 

So here it is springtime, ok almost summer. I had an old customer come to me the other day and ask “how should I go about a DIY roof cleaning from the black streaks that have formed on my roof over the years.” Additionally, he was curious of the manufactures warranty that the particular shingle carried against this particular issue.

Disclaimer: We at Lyons Roofing installed a 30-year Owens Corning Oakridge shingle on this home in 2003.

Standard warranty language: (Straight from the horses mouth)Owens Corning

What About Algae Resistance—If the shingles that you purchased were not specifically labeled as “Algae Resistant” (“AR”), then any discoloration caused due to algae is not covered by this warranty as explained in “What Is Not Covered” below. However, if you did purchase AR shingles, they are covered for the period described in the “Limited Warranty Information Table” at the end of this warranty following the date of installation (“AR Warranty Period”) against brown-black staining caused due to growth of blue-green algae (primarily the cyanobacteria Gloeocapsa magma). We do not cover the effects of other growth, such as mold, lichen and green algae. If brown-black staining occurs during the AR Warranty Period, you will be entitled to the following remedy:

  • Remedy for Blue-Green Algae Growth—If your AR shingles are discolored due to blue-green algae growth during the first year of the AR Warranty Period, we will compensate you for the cost, including labor (such cost not to exceed the initial cost of the AR shingles plus the initial cost of installation), as reasonably determined by Owens Corning, to repair, replace or recover the affected AR shingles. For purposes of this AR shingle warranty, the term “repair” as used above refers to cleaning or otherwise removing any blue- green algae growth from affected AR shingles. Decisions regarding whether your AR shingles should be repaired, replaced or recovered will be made solely by Owens Corning.
  • Proration—If your AR shingles have been installed longer than 1 year, labor will not be covered, and our compensation will be limited to a prorated amount of the original purchase price of the affected AR shingles. We will prorate your compensation to take into account the number of full years of use that you have enjoyed from the original installation date through the date of your claim. For example: If you make your claim anytime in the 4th year of the
AR warranty and the AR Warranty Period is 10 years, our compensation to you will be in the amount of the original purchase price of the affected AR shingles, reduced by 3/10ths of the original purchase price of the affected AR shingles.

DIY Roof Cleaning

Now on to the fun stuff. How do you as a homeowner go about cleaning your own roof? First, please be safe and follow all safety procedures. Now the important thing to remember is confidence is everything, if you are uncomfortable, then it may be better to hire someone who climbs on roofs for a living, rather than risk your own hind parts.

The simplest way if your roof is more of a steeper pitch is to buy a special ladder that hooks over the ridge. Granted most roofers call it a “chicken ladder”, but hey make fun of me, I am going to be safe!

So now, on to the fun stuff, roof cleaning. Chemicals are your best friend (you don’t hear that often) in this case, do your research and find which product would be best suited for your application. Here are three options for your cleaning project.

  1. The eco-friendly, non-bleach, roof-cleaning method

Roof contractors and homeowners that use this method use high-grade eco-friendly products (you can buy these yourself at most home improvement stores) they do not contain toxic chemicals such as chlorine-bleach, phosphates or other chemicals that can kill vegetation and pollute waterways. This method also uses a low-pressure rinsing system, avoiding the use of damaging high pressure scrubbing or brushing.

  1. The chlorine-bleach roof cleaning method

Roofing contractors and homeowners who use sodium hypochlorite (chlorine bleach) mix it in high concentrations with other chemicals such as trisodium phosphate, also known as TSP.

They spray it on the roof and wait for it to dry and then re-apply it several times as needed. Stains and moss or lichens that do not come off on the day of treatment may eventually come off with rain in the months to come.

Most manufacturers will tell you the easiest mix is 1 part bleach, four parts water. Spray, rinse, and that should take care of your problem.

  1. The high-pressure power washing method

Some roofing contractors and homeowners have made the mistake of using use high pressure power washing methods to attempt to remove roof stains.

Plain and simple: DON’T DO IT!!!

This method can be extremely risky, you will more than likely damage your shingles. Remember you want to clean your roof, not replace it!

How to actually clean your roof! 

  1. Check the weather forecast and choose a cool or overcast day with little to no wind so the spray hits your shingles, not the neighbors’. Those conditions allow the cleaning solution to soak deep into the algae colonies without evaporating too quickly.
  2. Clear debris, moss and algae from your roof as dry leaves, twigs and debris soak up water (ideal for algae growth) and can damage your Shingles. Your roof is supposed to be dry, and any collection of water because of settlement of debris would only cause problems to the roof.
  3. check your gutters and pipes for debris and blockage. Also trim or cut overhanging tree branches to minimize debris collection on the roof.
  4. Mix your solution in a small pump sprayer (1 part bleach, 4 parts hot water) if you are making yourself, of course test a discrete area first to ensure there is no discoloring. If you are using a store bought solution, follow all of the manufacturers directions (make sure the solution matches the type of roofing system you have).
  5. Saturate a large area of shingles with the cleaner. Start at the bottom row and work up to the peak. Spray until you see runoff. Re-spray any areas that dry out.
  6. Now comes the fun part. Blast it off! There are tools out there that make it a little easier but if you have the time and the patience a hose with a direct nozzle will do the trick, granted it is a slow process regardless of the tools you use. Take your time and make sure you get rid of all of those little critters growing on your roof.

Conclusion

If you get intimidated by this whole process, don’t worry you aren’t alone. There are plenty contractors out there that are willing to help. If you are in the local Louisville, KY area, give The Lyons Roofing CO. a call and we will be more than happy to walk you through it or come by and set up a maintenance and cleaning plan for your roof.

Filed Under: Blog Tagged With: clean gutters, commercial, Louisville, lyons roofing, roof cleaning, roof mainenance, roof replacement, roofing contractor, roofing systems

Helping our community one day at a time.

June 10, 2016 by Kyle Lyons Leave a Comment

community

So how does Lyons Roofing company help the local community one day at a time? How does any smaller construction company help daily for that matter?

(this post is not meant to be bragging or touting of Lyons Roofing, this post is meant to bring awareness to not only our community but others that may not realize the importance of community service)

Lets just start out by saying that everyone has the responsibility to reach out and lend a helping hand in the community when one is needed. It may not have to be a big donation or days/weeks of community service. It could be as small as the age old “helping an old lady cross the street” or as big as doing a habitat for humanity project. it is every persons and companies responsibility to help out when others are in need.

1 Peter 5:2 – Feed the flock of God which is among you, taking the oversight [thereof], not by constraint, but willingly; not for filthy lucre, but of a ready mind;

Community Involvement


Lyons Roofing Company takes pride in the local community we so passionately serve. Whether it be a school, people in need or helping the “old lady cross the street” we take pride in making sure everyone that needs help that we have come in contact with, leave knowing that there are people and companies around that care.

How you and I can lend a helping hand. I use a local example that many roofing companies can join in on, if they haven’t already. Lyons Roofing Co. had a customer recently that was in extreme need of financing. She was an older widow on social security with a roof in dire need of replacement. We as a company did everything we could to get her the financing she needed to get the work done but just couldn’t get her approved for the amount needed for the full replacement. So we did what we could, we came to an agreement donating the cost of the labor, just making the customer responsible for the materials. She was able to get financing for the smaller amount and her roof was replaced timely.

So why did i tell you this story? Not to gloat, but a little example for other companies to take into consideration. Granted, all companies need to be careful, we all see people in dire need of roof replacement on a daily basis but how do we know if it is right or wrong or to help those people out? Honestly no body can tell you, you have to use your own judgement. Just remember, you can’t help every single person but we have the responsibility to help as many as possible!

Other simple ways we can help our community

  • Take a garbage bag with you on your next inspection. (people on main roads tend to end up with trash in their front yard).
  • Attend a local community event or purchase a both to show your community involvement.
  • Encourage your employer if you are not the owner to get more actively involved in the community.
  • School sports teams and bands are always in need of donation, sponsor a school.
  • boys and girls clubs
  • YMCA
  • Churches

These are all simple ways a small donation or small amount of time invested could provide a great rewarding feeling in knowing you are giving your all to your community. After all, they support you and me!

Thank you again to all of our local partners in the greater Louisville, Ky area. hands shaking

  • Charlestown High School Marching Band
  • Charlestown High School Football Team
  • Charlestown High School Cheer team
  • Floyd Central Basketball
  • Floyd Central Volleyball
  • Clarksville High School Basketball
  • Clarksville High School Football
  • Scottsburg Volleyball
  • Henryville High School Basketball
  • Henryville Little League
  • Silver creek High School
  • New Albany High School

 

Filed Under: Blog, Events Tagged With: building, community, roofing contractor

Customer Service

June 5, 2016 by Kyle Lyons Leave a Comment

What is customer service to a company and what is it to a customer? This are questions that can make or break a roofing company. So what is world class customer service, We as Lyons Roofing use the term so what can you expect with it and how can other companies give it to you as a consumer?

images1

A Company’s Stance on World Class Customer Service

Yes, I know it sounds cliche. So why does Lyons Roofing say it, why does any company say it? For a company to provide the best in service they must adapt to multiple customer profiles and each profile has a different tolerance level information needs and expectations of a company. For a company to give the best in customer service they need to arm their representative with the content and education to better prepare them for the varying customer profiles.

The best service fulfills the promise of a companies advertising and is unique to each company. Additionally, interactions should be extremely consistent, answer all of a customers questions to your utmost ability and make sure the customer knows and your company shows them how valuable their time is.

One other thing, as a sales rep, if you don’t know the answer don’t lie, it all comes out in the end!

A Customers Stance on World Class Customer Service

So what kind of service does a customer want, what does a customer deserve? You would think all of the above mentioned items are all that a customer expects, consistency, honesty, knowledgeable etc. but is that it? No, but what else is there you ask?

Disclaimer: these are my opinions, please correct me if I am wrong and i gladly accept feedback, if i have missed something!

A customer wants to feel valued, they want to feel like they are your one and only customer and that nobody else should come before them. I couldn’t agree more with them either (You know the “golden rule“). Yes, it is hard to keep a bunch of different people happy all at once but man is it important.

So what else does a customer want? Options (you heard me) but i will say it again and louder this time OPTIONS!! So what do I mean by that? I mean give them affordable options with your products, if the area you do your most work doesn’t have the means to go to the top of the line or even the middle with a certain shingle then prepare and show a customer something they can afford. The other main option people need to have is payment options, not everyone can afford a new roof. I mean if you look at the state of the economy, 62% of americans have less than $1,000 in their savings account. Can that buy you a new roof? Heck no! So, a customer needs options, financing, credit cards, cash whatever(I don’t think i would accept bitcoin, but i have been wrong before). Help us your customers (yes, i was a customer once) help themselves.

Moral of the Story

The moral of this story, help a customer protect their greatest investment. But also help a customer feel like they are number one, they are the only one in your eyes, be honest, on time, professional and most of all give them what they want, don’t fight over something silly, it only makes you as a company look worse.

Filed Under: Blog Tagged With: business, commercial, Kentucky Roofs, lyons roofing, roof, roof replacement, roofing, roofing contractor, roofing systems, shingles

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