Lyons Roofing

Roof Replacement and Repair Contractor Louisville, KY and Indiana

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Louisville: (502) 689-0338
Indiana: (812) 294-3595

How Can We Improve Customer service

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Recently we received some feedback from a customer about our customer service follow up. They asked as nice and professional as it was to have a survey company follow up with our customers, was it that helpful? Even on top of the personalized thank you cards, we send out to our customers asking for feedback.

 

Customer service representative

 

So why do we go beyond the norm asking for feedback? Simple, customers have driven our company to success over the years, this is our way of finding out, what else we can do for our customers and to say thank you for the business.

 

Customer Service Surveys

 

We have collaborated with the guild quality company for our surveys in order to get the best feedback possible from our customers. With basic questions about how our customers feel about how knowledgeable we are, to how we communicate gives us the feedback we need in order to grow and better serve our customers.

 

Guild Quality offers so much more in a survey, much more than we asked of our customers before and with easy online and phone calls it makes it easier than ever for our customers to give us feedback in areas like:

 

  • Professional and Organized
  • Installation Crew
  • Quality of Materials
  • Quality of Workmanship
  • Clean and Safe
  • Work Done Right
  • Problem Resolution
  • Schedule
  • Value received

Customer Service

 

And so much more, It has given The Lyons Roofing Company a whole new look into our customer service that we couldn’t do without them.

 

 

Thank you cards

 

The personalized thank you cards were something we started years ago. Just ways to say thank you, then they blossomed into a short survey (Before Guild Quality) then transformed again into a thank you and areas for improvement. Prepaid for our customers to quickly jot a note down and send it back our way, good or bad.

 

Our business thrives on customer service and it is something we strive to improve on everyday. If you are a previous customer of The Lyons Roofing Company thank you for your feedback if you have provided it. If you have not had a chance and you know of a way to improve our services please let us know any way possible.

 

Thank you again to all of our Louisville and Southern Indiana Customers.

 

louisville skyline

 

 

 

 

Finance a new roof

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Everyone dreads the day a major home project comes up. Whether it is a new HVAC system or a new roof, cost is always something that makes people cringe. Why not take the worry away and finance a new roof.

 

Financing Your Roof

Finance options

Of course, there are other options. You could put your new roof on a high interest credit card or even go to the bank for a loan. But, with 100% financing available with The Lyons Roofing Company, we can help you through the whole process, in the comfort of your own home.

 

Finance your roof

Advantages to financing

  • Low monthly payments
  • Flexible repayment terms: 5, 10, 15, 20 years
  • Fast in-home approvals
  • No prepayment penalty and free re-amortization
  • 100% financing
  • Free Estimates

 

This type of financing allows you to replace your roof and make affordable monthly payments without accruing huge interest charges. You can use the money you save on things that are more important.

With The Lyons Roofing Company financing programs, there is nothing holding you back from getting that much needed roof replacement or roof repair completed. Our team will walk you through the roof financing process step-by-step and work very hard to find you the best financing options we can. Contact us today to learn more about financing your new roof.

Chimney Leak

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Rain pouring into your living room or den can be an unwanted experience? So what if you have a fireplace in your living area and you get the unsightly brown spots or water dripping on the floor or running down after every rain.

 

chimney leak

 

Chimneys


Chimneys and fireplaces are beautiful and relaxing. If you are fortunate enough to have one in your living room then you can relax with a good book and listen to the crackle of a warm fire on a cold winter night. Or even better, maybe you have one in your bedroom and can set the mood with your spouse and a nice glass of wine!

chimney-flashing

The provide dimension to the outside of your home and give the classic America feel to most homes. But, if flashing is installed improperly or sealant begins to break down you can find yourself using the wine glasses to catch water and that romantic mood can quickly turn into a nightmare!

 

Problems with chimneys

 

What can cause these leaks? First, your flashing could be the biggest problem. So what if you have a brick fireplace, then check the sealant along your counter flashing. If it is broken or cracked, that is more than likely your problem. If you have siding on your home, check the corners of the chimney and flashing, the flashing wraps around the corner and any sealant can break down over time.

 

chimney brick

Some lesser known problems can include sealing of your brick. Over time your brick can become porous and create a sponge effect when it rains. Regardless of how good your chimneys flashing job is, it could still leak!

 

OLYMPUS DIGITAL CAMERA

If your chimney is any more than four foot wide you more than likely need to have a saddle installed to divert the water around each side of the chimney instead of directly in the back.

 

Check with your local professional roofing contractor and have an inspection done if you think you have any problems. It is better to make sure al of these problems are addressed during replacement but can be easily addressed if needed after your roof has been replaced.

Can roof flashing mean roof leak?

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roof flashing

Roof flashing has many jobs on your home. There can be many different styles of flashing on your home, from drip edge to step and counter flashing, pan flashing, pipe collars and vents, both HVAC and plumbing.

 

It is more than likely that if your roof has not been properly maintained and inspected over the years, you could be in trouble and have a potential leak just waiting to strike.

 

Different styles of roof flashing

 

Drip edge:

 Drip edge

Drip edge is your first and one of the most important flashings on your roof. It does not look like much but without it you will have a lot of roof decking to replace during your next roof replacement

The purpose of drip edge is to prevent the roll over of water to the decking. This small piece of metal, installed on the base and the rakes of the roof prevents water from being blown on to the decking or water rolling over the edges of the shingles and working back to the roof deck.

 

Step Flashing

step flashing 

Step Flashing is very important. Not everyone has this style roof flashing on their home. Step flashing is used in areas that either walls for another story on your home or a chimney would protrude out of your roof.

 

This flashing normally never seen goes between the shingles and behind either wood or vinyl siding or counter flashing on brick homes. This flashing allows water to run below the shingle on top and run off onto the shingles below. One important thing to note is that this flashing should never be nailed down towards the bottom. This will likely create a leak.

 

Counter Flashing

 roof counter flashing

Counter flashing is a roof flashing used on brick homes or in areas of brick chimneys protruding out of the roof. This flashing is used to protect the step flashing below and gives a decorative look to the brick areas on your roof.

 

Now, keep in mind there are different ways counter flashing can be installed on your home. Neither being wrong, counter flashing can be nailed to the brick with a stiffener bend along the top and front and sealed with silicone caulking. Secondly, some contractors prefer to cut the flashing into the mortar joints and re-tuck the mortar leaving a more long term flashing. Both are normal practice but the later can make it a little harder the change out if your metal ever needs replacement.

 

 

Pan Flashing

 pan flashing

Pan flashing, very similar to step flashing is installed on the front area of any dormers or chimneys that are protruding out of your roof. This flashing is meant to protect the area where shingles are cut to match up to the wall or chimney. This flashing will be hidden behind siding but visible on the roof. On brick homes you will see both the roof and wall faces of this siding matching up with the counter flashing that is installed along the walls.

 

This flashing will be nailed on both the wall and roof side. Like counter flashing can be cut in the mortar or laid on top and sealed on both sides. All nail heads on bot roof and wall side should be sealed with silicone.

 

Make sure that when your pan flashing is installed that they include stiffener bends on both sides to ensure your metal does not warp and wrinkle due to temperature changes.

 

Pipe Collars

 

Pipe Collars are in a league of their own. Depending on plumbing or HVAC needs you could have anywhere from one to who knows how many! Your pipe collars provide protection from and pipes or heat stacks that protrude from your roof.

 

These flashings are installed easily but do require the most maintenance. Pipe collars should be checked at least every year to ensure the rubber seal around the pipe itself has not started to dry rot. Pipe collars can be replaced during your roofs life cycle but normally a small bead of silicone around the rubber seal can give you a few more years of life.

 

There are newer versions of pipe collars that provide a lifetime guarantee these can be found at your local Lowes or Home Depot.

 

Conclusion

 

Regardless of what kind of roof flashing you have on your roof, you should have it checked at a minimum yearly to make sure there are no small potential problems that will turn into a big leak. Contact your local professional roofing contractor to schedule an inspection.

Do you have bump’s on your roof?

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Have you ever looked up when pulling into the driveway and seen random bumps on your roof? On the other hand, what about long raised sections systematically lifting up all over your roof? If so, you could have a major problem!

 

What causes bumps on your roof?

 

Lets start with the small random bumps on your roof. Multiple things could cause these small raised sections. Most commonly know as nail pops, these areas are caused by either a roofing nail not being driven all of the way in or one that gets driven in side ways and will hold the shingle up just slightly.

 

buckled plywood

On the other hand what about the long raised up sections that seem to be showing up systematically on your roof? This is a easy problem to diagnose, but not very easy to fix. The fix on this is something that can be very intrusive. However, we will dive into that later. These long raised up sections are from improperly nailed roof decking. If your home has plywood decking below your shingles and the plywood was not nailed properly. In time the decking will start to warp and curl on the ends causing these raised sections.

 

How to fix bumps on your roof

 

            Nail Pops:

 bumps on roof

Small areas otherwise known as nail pops can be easily fixed by a homeowner if they can safely do so. In most cases, a simple hammer on the nail will take care of the problem. However, if your shingles are sealed to the point where you cannot safely pull them apart without tearing them then you may need the help of a professional to take care of the problem.

 

If you are fortunate to still be under your roof warranty this is something that will be covered under labor warranties. If not depending on how many nail pops you have on your home you may have to shell out a few hundred dollars to have a company come in and fix the problem.

 

            Buckled Plywood:

 

What if you are one of the unlucky ones that has the problem of buckling plywood? This is most likely something you will have to consult a professional contractor on. It can be a possible easy fix, but you would have to go to every raised section and drive screws into the decking to try to pull it straight back to the rafters. However, if you put the screws through the shingles then you will have the perfect storm for leaks all over your roof. Even if you put the screws through the lower layer of shingles, you could great the opportunity for a leak.

 

nail pops

 

The only way to properly fix this is during the full replacement of the roof. At that time, a contractor can address the raised decking and if needed replace any decking that has warped beyond repair.

 

Regardless of small bumps or larger raised ridges along your roofline, if you have a steeper pitched roof you should contact a professional contractor. It is much safer and can take care of the problem without having to leave the comfort of flat ground. Yes, it may cost you a few dollars but at least you know the work will be done right and done the first time.