Lyons Roofing

Roof Replacement and Repair Contractor Louisville, KY and Indiana

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Louisville: (502) 689-0338
Indiana: (812) 294-3595

Customer Service

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What is customer service to a company and what is it to a customer? This are questions that can make or break a roofing company. So what is world class customer service, We as Lyons Roofing use the term so what can you expect with it and how can other companies give it to you as a consumer?

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A Company’s Stance on World Class Customer Service

Yes, I know it sounds cliche. So why does Lyons Roofing say it, why does any company say it? For a company to provide the best in service they must adapt to multiple customer profiles and each profile has a different tolerance level information needs and expectations of a company. For a company to give the best in customer service they need to arm their representative with the content and education to better prepare them for the varying customer profiles.

The best service fulfills the promise of a companies advertising and is unique to each company. Additionally, interactions should be extremely consistent, answer all of a customers questions to your utmost ability and make sure the customer knows and your company shows them how valuable their time is.

One other thing, as a sales rep, if you don’t know the answer don’t lie, it all comes out in the end!

A Customers Stance on World Class Customer Service

So what kind of service does a customer want, what does a customer deserve? You would think all of the above mentioned items are all that a customer expects, consistency, honesty, knowledgeable etc. but is that it? No, but what else is there you ask?

Disclaimer: these are my opinions, please correct me if I am wrong and i gladly accept feedback, if i have missed something!

A customer wants to feel valued, they want to feel like they are your one and only customer and that nobody else should come before them. I couldn’t agree more with them either (You know the “golden rule“). Yes, it is hard to keep a bunch of different people happy all at once but man is it important.

So what else does a customer want? Options (you heard me) but i will say it again and louder this time OPTIONS!! So what do I mean by that? I mean give them affordable options with your products, if the area you do your most work doesn’t have the means to go to the top of the line or even the middle with a certain shingle then prepare and show a customer something they can afford. The other main option people need to have is payment options, not everyone can afford a new roof. I mean if you look at the state of the economy, 62% of americans have less than $1,000 in their savings account. Can that buy you a new roof? Heck no! So, a customer needs options, financing, credit cards, cash whatever(I don’t think i would accept bitcoin, but i have been wrong before). Help us your customers (yes, i was a customer once) help themselves.

Moral of the Story

The moral of this story, help a customer protect their greatest investment. But also help a customer feel like they are number one, they are the only one in your eyes, be honest, on time, professional and most of all give them what they want, don’t fight over something silly, it only makes you as a company look worse.

Roofing Contractor or DIY?

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Roofing can be a risky and tedious task. No matter what your roof looks like from the ground , it’s probably steeper than you think! there’s no railing, and it can be pretty high off the ground! So when something goes wrong, whether you’ve got a leak, a few shingles blew off in the last storm, or your roof needs serious repairs, it’s hard to know if you should buckle up and do it yourself, or call a professional.

Here’s a few pros and cons to DIY vs hiring a professional contractor.

Do It Yourself:

  • Pros – If it’s a simple repair, like applying some sealant over a small roof leak or replacing a shingle or two, fixing it yourself might be a good alternative to hiring a contractor. If you built your own home or recently replaced your roof, you might already have leftover shingles, so you save on product costs, and you’ll also save the cost of hiring a contractor.
  • Cons – No matter what job you’re doing, walking around on the roof can be dangerous. Roofing contractors spend almost every day up on the roof, so they know how to safely navigate the dangers, and have a high level of experience with every sort of issue. Additionally, if you aren’t exactly sure what to do, you risk making a small problem a lot bigger. What was just a small leak before could become a major structural issue if it’s not properly addressed.

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Hiring a professional roofing contractor:

  • Pros – Number one: you don’t have to get up on the roof. That saves a lot, just in peace of mind! Also, when you hire a professional contractor, you know the job is more than likely going to be done right, and done fast. A roofing contractor is also able to tell you if there are any other issues going on with your roof that you may need to know about. Many professionals offer a quote or consultation so you know exactly what’s happening with your roof, why it needs to be fixed, and how much it will cost. If you have a professional repair your roof, you’ll know the problem was taken care of properly and permanently. BONUS:If you’re replacing your entire roof, hiring a professional usually means there is a manufacturers warranty available if installed by a certified professional. This can save you a lot of headaches in the future.
  • Cons – If it’s a simple task, it might cost more to have a professional do it than to just fix it yourself. The added cost won’t always outweigh the benefits. There’s also the hassle of making sure you can get a professional out to your home when it’s convenient for you, both when they do the inspection, and later when they come back to finish the repairs. Finally, if you have a repair you need done right away, you might have to wait to get a trusted professional to do it. Depending on the time of the year, some roofers may be booked for weeks.

In the end, you have to decide if you know what you’re doing, if it’s safe, and if you’ll actually save money. If you have an issue with your roof, just give Lyons Roofing Company a call at 812-294-3595 or schedule your free no obligation quote online today.

Roof inspections

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Inspect your roof annually to assess the health of your home.

Performing regular maintenance can help extend the life of your roof, but the untrained eye cannot identify every problem.In fact, most roofing contractors recommend a comprehensive roof inspection and regular maintenance by a trained professional.

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Why roof inspections matter

Experienced roofing professionals are trained to do a complete assessment of your entire roofing system from roof vent to downspout. Some roofing companies offer free inspections, especially after a major storm. However, some roofers can charge $200 or more to inspect your roof. The cost to inspect a roof depends on its size, pitch, type of material and may include some minor roof repairs. Lyons Roofing recommends getting a roof inspection at least annually.

 

Wind and hail storms that can damage your roof happen more frequently than people think.

For the DIY Homeowner:

Areas to check during a roof inspection

Homeowners who take proper precautions to prevent falls and know what to look for can do their own roof inspection. If you’re game to try, here’s what you should do.

 

  • Buy a fall protection equipment kit, sold at most home improvement stores. Any good roof inspection requires getting on the roof, you’ll feel more secure walking around and making repairs when you are firmly attached to the structure. A fall protection kit will include a roof anchor, safety harness, rope and lanyard. In most cases a kit will contain all of the safety gear you will need to work and move freely on a roof.
  • Check the integrity of the shingles, all flashing around roof pipes, chimneys and vents. Look for missing material or gaps that allow water to get below the shingles or between seams.
  • Examine the soundness the draining system, which includes gutters and downspouts. They should be attached properly, sloping at a right angle and free of debris.
  • Walk the roof area and check the condition and age of the roofing materials. Look for missing, broken or warn shingles with missing granules. Check for soft spots in the roof surface as you walk on it. Soft spots signal rotting wood beneath your shingles.
  • Do an interior inspection. Go to the top floor of your home and look for leaks or water stains on the ceiling. Go to the attic and look for wet spots and rotting wood under the roof’s surface.
  • Examine the soffit for any holes, cracks and damage that may be caused by animals or wear and tear.
  • Look for any signs of rotting wood on the fascia. Rotting fascia won’t provide the support your gutters need.

If you feel unsafe at any time, trust your judgment and call a local roofing contractor to complete your roof inspection.

During your roof inspection you are bound to run into something you may not understand or know for sure if it is normal wear or something to be of more concern. In this case reach out to your local roofing contractor for a further inspection.

Additionally, you can email pictures and a description of your concern to Lyons Roofing and we will be more than happy to answer any questions to the best of our ability remotely.

Roof Replacement or Coating?

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Do you need to replace the roof on your building or business, does the cost of a full roof replacement make you feel uneasy? Can your budget handle an expense that large this year? These are all questions that a qualified roofing contractor can help you answer. Its very possible, a silicone roof coating could be a good alternative to roof replacement.

One of the many reasons business owners often choose a silicone coating is the fact that it accomplishes many, if not all, of the same goals of a roof replacement, but can do it at a fraction of the cost.

  Full Roof Replacement Can Be Expensive – Silicone Coating May Not Be

     A full roof replacement could cost you hundreds of thousands of dollars. Most business owners don’t want to spend that amount of money on their roof. For those companies that don’t want to spend this unexpected money, a good alternative to a full roof replacement may be a silicone coating that is inexpensive, yet still provides the same benefit.

Roof Repairs Don’t Work as Roof Replacement

     It is way to common for a building owner to try and substitute roof replacement with repairs. This is an extremely poor alternative and it never fixes the problem. Yes, making repairs is less expensive, but it only delays the inevitable for a short time. In contrast, installing a silicone roof coating can take your current roof that is failing and turn it into one of the highest performing roofs available and extend the life of the roof up to twenty years!

Who needs a full roof replacement when that kind of alternative is available?

Conclusion

Silicone roof coatings are an inexpensive alternative, they can more than likely be installed without disrupting your operations, they extend the life of your current roofing system, and they largely eliminate the need for repairs on your roof. One of the only true alternatives to a full roof replacement, silicone roof coatings are finally growing their presence in the market to gain the attention of building owners everywhere.

How to Prepare Your Roof for Winter

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Prepare Your Roof for a Kentucky WinterA house is typically a family’s biggest investment. Routine maintenance on a house is essential for maximum usefulness and longevity. Being prepared for a harsh Kentucky winter is the key to avoiding costly repairs that can add up unexpectedly. One of the main parts of a house that needs to be inspected is the roof.

Inspect Your Roof

There are several ways to inspect a roof. With a good pair of binoculars, a homeowner may be able to inspect the roof. The best way to take a really good look at the roof is to climb up on top of the house to get a better assessment. You should look for loose, cracked, worn or damaged shingles. The most commonly used roofing shingles will feel like sandpaper when they are in good condition. When shingles are worn, the granules will begin to loosen and will detach easily. This is a good sign the shingles need to be replaced.

Clean Out Gutters

Clogged gutters also present a big challenge. Gutters allow the water to run off properly. When they are clogged, water can back up under the shingles and cause damage by forming a dam. If the gutters are not cleaned often, debris can start to gather on top of the roof and accelerate the wear on the shingles.

Scrutinize Roof Flashing

Another area to inspect would be the roof flashing around the chimney and other vents. The flashing should not be worn and it should be installed properly. The flashing creates a barrier that helps keep moisture from getting into the house.

Survey Roof Interior

A good inspection should include checking out the interior of the house as well. Any areas where there are water spots on the ceiling are cause for concern. If you have an attic or crawlspace, then the wood can be inspected that supports the shingles as well. Look for any sagging spots or damaged and rotten wood.

Contact Professional Roofing Contractor with Concerns

There are some minor repairs that can be done by the homeowner, but due to the safety issues that climbing on top of a roof presents, it may be best left to an expert. A trained roofing professional will able to properly identify any current or potential problems. Left unchecked, roofing issues can cause other major problems like foundation problems which can be costly.

Having your roof routinely inspected by a professional Kentucky roofing contractor will help preserve your home for many years. An experienced roofing company will be able to see issues that may be overlooked by the untrained eye. When searching for a reputable roofing company be sure get several references. A quality roofing company will have no problem giving you previous customers to contact on their behalf. They should also be available to make any emergency visits to assist you with repairs.

Now is the best time to get your roof prepared for a Kentucky winter. Do not assume that everything will be okay based on what has happened in previous years. All things change with time and circumstance and your roof condition is no exception.

Call Now for Your Free Roof Evaluation & Estimate

Phone Indiana: 812-294-3595
Phone Kentucky: 502-689-0338

Serving Southern Indiana and Louisville, Kentucky Areas
Licensed, Bonded, & Insured