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Lyons Roofing

Roof Replacement and Repair Contractor Louisville, KY and Indiana

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Louisville: (502) 689-0338
Indiana: (812) 294-3595
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How Can We Improve Customer service

September 9, 2016 by Kyle Lyons Leave a Comment

Recently we received some feedback from a customer about our customer service follow up. They asked as nice and professional as it was to have a survey company follow up with our customers, was it that helpful? Even on top of the personalized thank you cards, we send out to our customers asking for feedback.

 

Customer service representative

 

So why do we go beyond the norm asking for feedback? Simple, customers have driven our company to success over the years, this is our way of finding out, what else we can do for our customers and to say thank you for the business.

 

Customer Service Surveys

 

We have collaborated with the guild quality company for our surveys in order to get the best feedback possible from our customers. With basic questions about how our customers feel about how knowledgeable we are, to how we communicate gives us the feedback we need in order to grow and better serve our customers.

 

Guild Quality offers so much more in a survey, much more than we asked of our customers before and with easy online and phone calls it makes it easier than ever for our customers to give us feedback in areas like:

 

  • Professional and Organized
  • Installation Crew
  • Quality of Materials
  • Quality of Workmanship
  • Clean and Safe
  • Work Done Right
  • Problem Resolution
  • Schedule
  • Value received

Customer Service

 

And so much more, It has given The Lyons Roofing Company a whole new look into our customer service that we couldn’t do without them.

 

 

Thank you cards

 

The personalized thank you cards were something we started years ago. Just ways to say thank you, then they blossomed into a short survey (Before Guild Quality) then transformed again into a thank you and areas for improvement. Prepaid for our customers to quickly jot a note down and send it back our way, good or bad.

 

Our business thrives on customer service and it is something we strive to improve on everyday. If you are a previous customer of The Lyons Roofing Company thank you for your feedback if you have provided it. If you have not had a chance and you know of a way to improve our services please let us know any way possible.

 

Thank you again to all of our Louisville and Southern Indiana Customers.

 

louisville skyline

 

 

 

 

Filed Under: Blog, Testimonies Tagged With: Kentucky Roofs, Louisville roofing contractors, roof replacement, roofing contractor

Finance a new roof

September 7, 2016 by Kyle Lyons Leave a Comment

Everyone dreads the day a major home project comes up. Whether it is a new HVAC system or a new roof, cost is always something that makes people cringe. Why not take the worry away and finance a new roof.

 

Financing Your Roof

Finance options

Of course, there are other options. You could put your new roof on a high interest credit card or even go to the bank for a loan. But, with 100% financing available with The Lyons Roofing Company, we can help you through the whole process, in the comfort of your own home.

 

Finance your roof

Advantages to financing

  • Low monthly payments
  • Flexible repayment terms: 5, 10, 15, 20 years
  • Fast in-home approvals
  • No prepayment penalty and free re-amortization
  • 100% financing
  • Free Estimates

 

This type of financing allows you to replace your roof and make affordable monthly payments without accruing huge interest charges. You can use the money you save on things that are more important.

With The Lyons Roofing Company financing programs, there is nothing holding you back from getting that much needed roof replacement or roof repair completed. Our team will walk you through the roof financing process step-by-step and work very hard to find you the best financing options we can. Contact us today to learn more about financing your new roof.

Filed Under: Blog Tagged With: financing, roof financing, roof replacement, roofing contractor

Roof Shingles and colors

September 5, 2016 by Kyle Lyons Leave a Comment

Is it time to replace your roof? What roof shingles are the most popular in your area? We will search our database and show you, what colors and brands are the most popular in areas like Louisville, Kentucky, Clarksville, Jeffersonville, Charlestown and New Albany Indiana.

 

Quote from Peter Drucker

Of course, everyone has his or her own individual preference. But, why not see what everyone is choosing and maybe even find the color that will fit you and your families taste.

 

Louisville, Kentucky Roof Shingles of choice

 

Louisville, Kentucky is broken down into many smaller sections. Being a large city its very common, we could go down to the zip code but, for the sake of you being able to look over this in a few minutes versus hours of reading we will look at Louisville as a whole.

 

Over the past year, Owens Corning Onyx Black has been the color of choice for our Louisville, Kentucky customers.

onyx black roof shingles

 

I know what you are thinking. Black roof shingles, “don’t they make your home hotter and absorb more heat?” In short yes, they do absorb more heat than your lighter color options. But, the amount of heat they absorb is so minimal and effects your home ever so slightly, you would never tell the difference. And just look how pretty they are on a nice brick home!

 

 

Southern Indiana Roofing Shingles of choice

We decided to break down southern Indiana a little bit more. This way we could show all of the “favorite” colors instead of just having a few to choose from.

 

Clarksville

The favorite for Clarksville comes in as an Owens Corning Oakridge Estate Grey. With 100’s of homes over the years in the Clarksville area choosing this roof color, they must be on to something!

Estate grey roof shingles

Jeffersonville

 

Jeffersonville, close enough to Clarksville. Separated only by a road, decided to go with a more natural tone for their roof color. The dominant roof shingle in Jeffersonville has been the Owens Corning Oakridge Driftwood.

 

driftwood roof shingles

New Albany

New Albany took a play out of the playbook of both Clarksville and Louisville there has been an almost exact demand for both the Onyx Black and Estate Grey.

It might be the proximity to the other areas or maybe the colors are just great for everyone!

 

Charlestown

 

Owens Corning Oakridge Brownwood is the color of the summer for the Charlestown area. With the early spring storms Charlestown home owners decided Brownwood would be the color that would work best for their homes!

Brownwood roof shingles

 

Now you may be wondering if there are any other brands of shingles, it seems like it is all Owens Corning. Well, easily explained as a preferred Contractor of Owens Corning roofing Shingles it is our first choice and after showing customers the reliability, of not only the Owens Corning products but also the customer service if there does happen to be an issue.

Owens Corning

However, There are other great brands and beautiful colors in the world of roofing to choose from. Even through The Lyons Roofing Company and we can say that even though it may be a different brand, the blacks, browns and greys are still the most popular choice for roof shingles.

 

Filed Under: Blog

Ice and Water Shield

September 2, 2016 by Kyle Lyons Leave a Comment

Ice and Water shield, looks similar to felt. But, provides so much more for your home. Have you ever seen a roof installation and wondered what the local roofing contractor was installing? It rolls out like roofing felt, but what is that they are peeling off the back?

 

installing-roofing-felt-over-ice-and-water-shield-in-a-valley-1024x768

 

Ice and water shield was one of the greatest inventions for your local roofing contractor. Manufactured with a rubberized asphalt mixture, ice and water shield provides one of the best layers of protection a home could ask for.

 

Where to use ice and water shield?

Ice and Water Shield can and should be used in all climates and locations in the U.S. Depending on where you live in the country you will have different requirements for use.

 

Southern climates

In the south you do not have as much ice and snow to battle, most roofing contractors will use the product in areas that are prone to leaks. Valleys, chimneys, skylights and any in some cases walls as an extra layer of flashing

ice and water shield

 

Northern climates

Sorry northerners, you need more Ice and Water Shield to protect your home. The snow and ice build-up that so commonly happens in your area needs to be stopped from entering into your home. In addition to valleys, chimneys, skylights and walls. Ice and Water Shield should be installed at the base of your roof. This provides an extra layer of protection in areas that ice and snow commonly build up.

 

ice damns

How does Ice and Water work?

With the rubberized make up of Ice and Water shield, it provides a seal around every nail that penetrates the material. Think of a nail puncturing a tire, yes the nail goes in but immediately the rubber in the tire forms around the nail and in some cases, you will never have a leak.

That is why most reputable roofing contractors will explain the importance of ice and water shield and make sure it is installed properly and in the right locations.

We hope that regardless of who replaces your roof, ensure that this product is in installed in the areas needed depending on the climate.

 

Filed Under: Blog Tagged With: Kentucky Roofs, Louisville roofing contractors, roof mainenance, roofing contractor, shingles

Louisville what else can we say?

August 31, 2016 by Kyle Lyons Leave a Comment

Louisville, Kentucky is one of the biggest small cities you can find. Home of the fastest two minutes in sports. Great bourbon and let’s not forget about Thunder over Louisville.

louisville skyline

I mean come on, what else could you ask for?!

Well, for a roofing contractor in Louisville we are provided with some of the best clients a roofing company could ask for. Southern charm in a northern climate and lifestyle. Oh and let’s not forget, we like the other things that come along with Louisville.

Kentucky Derby

 

Louisville roofing contractor

Now where else could you put this but first. The Kentucky Derby, the fastest two minutes in sports. Running strong since 1875, I mean come on, what other sporting event has that kind of streak? So a little about the derby, the derby fields three year olds for a mile and a quarter race. The excitement leading up to derby day is something of amazement. If you are not from this area, you are in for a real treat. Come up two weeks early and you get to be amazed by one of the largest firework displays in the world, don’t forget the amazing food and bourbon!

Thunder Over Louisville

THunder over louisville

Kicking off the Kentucky Derby season, two weeks before the big race, we have one of the largest fireworks display in the world and the largest in North America. I mean how else would we do it? Get there early, people come from all over the country and start camping out at five and six am for the festivities. Thunder day has festivities all day long, the air show starts early in the afternoon and well, let’s just say there is everything from your normal hamburgers and hotdogs to deep fried snickers. Did I mention we like to eat and drink around here?

Great Bourbon

bourbon

Where should I start? Kentucky is Bourbon; Louisville is Kentucky. Ok, that should explain it!

What makes it so great for roofing contractors in Louisville?

Louisville has some of the best southern charm around. Yes, it sits right on the north south border of the old days, but still has the old southern feel and architecture. Which as a roofing contractor, we love architecture! Check out the Conrad-Caldwell house if you are in the area. One of the many beautiful Victorian era homes around.

We love our customers and the many things that Louisville offers. Louisville chooses us as a family business. Relocating to the area in 1999 to help with a family farm in Southern Indiana, we slowly built our business throughout the years and we fell in love.

We did not only fall in love with the Kentucky Derby, Thunder Over Louisville or the great bourbon or pizza. But, the people, there willing us to embrace our company and help us grow. Thank you to all of our customers in the Louisville, Kentucky area. We would not be the company we are today, without you!

 

Filed Under: Blog

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Proudly Serving

Indiana and Kentucky
Louisville, Kentucky, Southern Indiana and surrounding areas.
Kentucky Counties include:
Jefferson • Oldham • Trimble • Henry • Carroll • Shelby • Spencer • Bullitt • Nelson • Franklin • Hardin
Indiana City/Counties include:
Clark • Sellersburg • New Albany • Clarksville • Scott • Jefferson • Jeffersonville • Switzerland • Jackson • Washington • Crawford • Lawerence • Orange • Floyd • Harrison • Spencer

Contact Us

Lyons Roofing Company
Address:
4317 Murphy Rd., Memphis, IN 47143
Phone Indiana: 812-294-3595
Phone Louisville: 502-689-0338
Email: customer.service@lyonsroofingco.com

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